Contact Information Policy

For all customer enquiries, support requests, and order-related questions, please use the contact form available on our website.

We aim to respond to all enquiries as quickly as possible, typically within 1–3 working days.

To ensure your request is handled efficiently, please provide clear and accurate information in your message, including your order number if applicable.

We do not guarantee responses to messages sent through alternative channels. The website contact form is the primary and preferred method of communication.

By contacting Velvane, you agree to communicate through the official contact system provided on our website.