Orders
How long will my order take?
Each Velvane piece is made to order, with production typically taking 7–10 working days. Once ready, your order is dispatched via Royal Mail Tracked 48, with delivery taking around 2–3 working days.
Do you ship internationally?
Currently, we only ship within the United Kingdom. We’re working on expanding internationally, so stay tuned for future updates.
Can I change or cancel my order?
Due to the made-to-order nature of our products, we cannot accept changes or cancellations once an order has been placed.
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Prints & Quality
What materials do you use?
We use premium-quality materials chosen for exceptional colour accuracy, sharp detail, and long-term durability. Every print is produced to a professional standard.
Are your prints archival?
Our prints are produced using high-quality inks and materials designed for strong colour accuracy and long-lasting display when cared for properly. Framing your print will further enhance its longevity and preservation.
Do frames come included?
Unless otherwise stated on the product page, frames are not included. This allows you to choose a frame that best suits your space and personal style.
Will the colours match what I see on my screen?
We aim for the highest colour accuracy possible. However, colours may vary slightly between screens due to differences in monitor settings and device displays.
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Shipping
How is my artwork packaged?
Every order is carefully packaged to help ensure it arrives safely. Packaging is selected based on the size and format of your artwork to minimise the risk of damage during transit.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive tracking details via email whenever tracking is available.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and artwork. We’ll work with you to resolve the issue as quickly as possible.
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Returns
Do you accept returns?
As many of our products are made to order, we generally cannot accept returns for change of mind. However, if your order arrives damaged, defective, or incorrect, we’ll make it right.
What if I receive the wrong item?
Please contact us with your order number and photographs of the item received. We will arrange for the incorrect item to be returned and, once received, dispatch the correct replacement.
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Product Information
Are your artworks limited edition?
Some collections may be released as limited editions, while others remain open editions. Individual product pages will clearly state if an artwork is limited.
Will you restock sold-out collections?
This depends on the collection. Limited editions may never return once sold out, while open editions may remain available.
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Payments
What payment methods do you accept?
We accept all major debit and credit cards, along with additional payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment providers. Velvane does not store your payment information.
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Contact
I still have a question.
We’re always happy to help. If your question isn’t answered here, please get in touch through our contact page, and we’ll respond as soon as possible.